📜 Refund & Return Policy – Doinik Taza Bazar

(Applicable for Brahmanbaria Sadar area orders & in-store purchases)

We at Doinik Taza Bazar value your trust and strive to ensure that every product reaches you in perfect condition. Please review our detailed refund and return policy by product category below.

📝 Product-Wise Refund & Return Policy

1. Fresh Produce (Vegetables, Fruits, Fish, Meat, Dairy, Eggs)

• • No returns after delivery, except for:

    • Spoiled, damaged, or poor-quality items at the time of delivery

  • Customers must check items upon delivery and inform the delivery person immediately if any issue is found

  • Refunds/replacements will be processed within 24 hours of reporting at delivery

2. Frozen Foods & Organic Products

• • Returns accepted only if damaged, spoiled, or tampered upon delivery

  • Once accepted by the customer, no refund/exchange applies

3. Groceries & Packaged Goods (Rice, Lentils, Oil, Salt, Spices, Packaged Foods)

Refund/Replacement allowed only if:

• • Wrong item delivered

  • Product is expired or damaged at delivery

  • Claims must be reported within 24 hours of delivery

  • Invoice is mandatory for any claims (after 1 hour from delivery, claims without invoice will not be accepted)

4. Daily Essentials & Baby Products

• • Toiletries, personal care, and baby products are non-returnable once opened/used

  • Refund/replacement allowed only if:

    • Wrong product delivered

    • Damaged or defective at delivery

  • Baby food/formula products are strictly non-returnable/non-refundable after delivery

  • Invoice compulsory as proof of purchase

5. Stationery & Household/Office Supplies

• • Returns accepted within 3 days if unused, unopened, and in original packaging

  • Defective/damaged items will be refunded or replaced

  • Invoice required for refund/replacement

6. Cooking Gas Cylinders & Heavy Items (e.g., Rice Bags)

• • No return once delivered and seal checked by customer

  • Replacement possible only for leakage or manufacturing defect reported immediately

  • Claims without invoice not accepted beyond 1 hour of delivery

7. In-Store Purchases

• • Same rules as above apply

  • Once products are opened/used after leaving the store, they cannot be returned

  • Invoice required for all claims

8. Delivery & Service Issues

• • If an order is canceled due to stock-out, a full refund will be issued

  • If part of the order is unavailable, customer can receive:

    • Replacement (if agreed), or

    • Refund for those items only

💵 Refund Method & Timeline

• • Refunds will be issued via bKash, Nagad, or can be adjusted with your next order

  • Normal processing: 1–3 working days

  • In some cases, it may take up to 7 working days depending on bank/payment gateway

📞 Contact for Refund/Return

To request a refund, return, or exchange, please contact us within the allowed timeframe:
📞 Phone: 01717520171
📧 Email: info@doiniktazabazar.com
⏰ Service Hours: 9:00 AM – 8:30 PM