🛡️ Privacy Policy & Terms and Conditions

Welcome to Doinik Taza Bazar. Thank you for using our website and mobile application.
This page explains how we collect, use, and protect your information, and the terms that apply when using our services.

Last updated: May 11, 2026

🏪 Who We Are

Doinik Taza Bazar is a reliable and affordable online and offline shopping destination based in
Brahmanbaria Sadar, Bangladesh. We are dedicated to meeting everyday customer needs with quality, freshness,
affordability, and convenience.

We provide groceries, fresh items, household products, baby products, confectionery, frozen food, bakery items,
stationery, cosmetics, gas cylinders, and other daily essentials. Customers may shop through our website, mobile app,
WhatsApp, Facebook page, or physical outlet.

🔐 Privacy Policy

This Privacy Policy applies to the Doinik Taza Bazar website and mobile application.
We value your privacy and are committed to protecting your personal information.

✅ Information We Collect

We may collect the following information when you use our website, app, or order services:

• 👤 Name
• 📱 Mobile number
• 📧 Email address
• 📍 Delivery address
• 🛒 Order details and product preferences
• 💳 Payment or transaction-related information, if provided by the user
• 🖼️ Uploaded images or files, if the user chooses to upload them
• 🔔 Firebase Cloud Messaging token for push notifications
• 📊 Basic technical information such as device type, operating system, app usage, and error logs

📂 App Permissions and Their Purpose

Our mobile app requests permissions only when required for specific user features.

📷 Camera Permission

The app may request camera access only when a customer chooses to take a photo and upload it with an order or support request.
For example, users may upload a photo of a handwritten shopping list, printed product list, product image, payment screenshot,
or support-related image.

The camera is not used in the background. The app does not take photos or record videos without the user’s action.
Camera access is used only for user-selected upload features inside the app.

🖼️ Image and File Upload

When a user chooses to upload an image or file, the selected file may be sent to our website, server, order system,
or support team to process the user’s order, request, delivery, or customer support issue.

File selection is performed by the user. We do not access files in the background.

🔔 Notification Permission

On supported Android versions, the app may request notification permission to send order updates, offers, service notices,
app updates, and important information.

📞 Phone, WhatsApp, and Facebook Links

The app and website may provide phone, WhatsApp, and Facebook Messenger links for customer support and order communication.
These links open the relevant app or dialer only when the user taps them.

🔔 Push Notifications via Firebase

We use Firebase Cloud Messaging (FCM) to send push notifications about:

• 📦 Order status updates
• 🎁 Offers and promotions
• 📢 Service updates
• 📱 App updates and relevant information

Your device receives a unique messaging token that allows notifications to be delivered securely.
Users may disable notifications anytime from their device settings.

🔎 Analytics, Cookies, and Technical Data

Our website and app may use cookies, analytics, crash reporting, security tools, or similar technologies to support:

• 🔐 Login and account functions
• 🛒 Cart and checkout
• 🌐 Language selection
• 📊 Website/app performance analysis
• 🛡️ Security and fraud prevention
• 🧰 Error detection and service improvement

If tools such as Firebase, analytics services, or crash reporting services are used, they may collect non-personally
identifiable technical information such as app usage patterns, device information, or error logs.

🔐 How We Use Your Information

• ✅ To confirm, process, and deliver orders
• ✅ To contact customers about orders, delivery, support, or service updates
• ✅ To provide customer support
• ✅ To verify payment or transaction information
• ✅ To improve our website, app, products, and services
• ✅ To send push notifications, offers, and important updates
• ✅ To manage user accounts, carts, checkout, and order history
• ✅ To prevent fraud, misuse, security issues, or illegal activity

🤝 Data Sharing

We do not sell or rent user personal information.
We may share necessary information only with trusted service providers, delivery partners, payment processors,
support systems, hosting providers, analytics providers, or legal authorities when required to operate our business,
deliver orders, process payments, prevent fraud, or comply with law.

🔒 Data Security

We take reasonable steps to protect user information using secure server technologies, SSL/HTTPS, access controls,
and other security measures. However, no internet-based service can be guaranteed to be completely secure.

👤 User Rights

Users may contact us to request access, correction, or deletion of their personal information, subject to business,
legal, security, fraud-prevention, and order-record requirements.

👶 Children’s Privacy

Our services are intended for general customers and are not directed to children under 13.
We do not knowingly collect personal information from children under 13.

📜 Terms and Conditions

These Terms and Conditions apply when using the Doinik Taza Bazar website, mobile application, products, delivery service,
support service, and related features.

🛒 Products and Services

We offer a wide range of daily essential products, including:

• 🥬 Vegetables and fruits
• 🐟 Fish, meat, chicken, and other fresh items
• 🍚 Rice, lentils, oil, spices, and groceries
• 🧊 Frozen snacks and frozen food
• 🧁 Bakery items and confectionery
• 🍼 Baby food and baby products
• 🧴 Cosmetics and household items
• ✏️ Stationery items
• 🏠 Home and living products
• 🔥 Gas cylinders

💰 Pricing and Updates

Prices shown on our website or app are regularly updated. Prices of fresh and perishable products may change daily
depending on market conditions.

Fresh product prices may vary for items such as:

• 🐟 Fresh fish
• 🍖 Meat
• 🐓 Chicken
• 🥦 Vegetables
• 🍎 Fruits

Prices displayed on the website or app may represent approximate or current estimates.
For fresh products, customers should confirm the updated price before final order confirmation through WhatsApp,
Facebook Page, phone call, or our support channel.

🚚 Delivery Policy

• 📍 Delivery is available in selected service areas.
• ⏱️ In designated areas, delivery is generally completed within 1 to 3 hours, depending on order type, location, traffic, weather, and product availability.
• 💵 Delivery charges may be free or paid depending on order value, item type, delivery location, and other relevant conditions.
• 📦 We always try to deliver as quickly and safely as possible, but delivery time is not guaranteed.

💳 Payment Methods

Available payment methods may include:

• 💵 Cash on Delivery
• 📱 bKash
• 📱 Nagad
• 📱 Rocket
• 💳 Credit/Debit Cards
• 🏦 Other approved payment gateways available in Bangladesh

Customers may choose any available and approved payment method at checkout or during order confirmation.

🔁 Return and Cancellation Policy

• ✅ If a wrong, damaged, or defective product is received, customers should notify us on the day of delivery.
• ✅ Returns are applicable only for genuine and verifiable issues.
• ⚠️ Fresh items are generally not returnable or cancellable once received, except in case of a verified issue.
• ⚠️ If an order is placed by mistake or the customer is unavailable during delivery, cancellation or return options may not apply.

📲 User Responsibilities

• Users must provide accurate name, phone number, delivery address, and order information.
• Users are responsible for reviewing order details before confirming an order.
• Users must not misuse the website, app, order system, payment system, or support channels.
• By using our website or app, users agree to this Privacy Policy and Terms and Conditions.

🔄 Changes to This Policy

We may update this Privacy Policy and Terms and Conditions from time to time.
Any changes will be posted on this page with an updated date.

📞 Contact Us

If you have any questions about this Privacy Policy or Terms and Conditions, please contact us:

Doinik Taza Bazar
📱 Mobile: 01717520171
📧 Email: doiniktazabazar@gmail.com
📍 Address: Haldar Para, Jubilee Road, Brahmanbaria, Bangladesh
🌐 Website: www.doiniktazabazar.com